Lily Liaw

Senior Area Manager - Licensed Estate Agent

0423 573 872

With a genuine passion for all things real estate as well an abundance of enthusiasm and the love of helping all her clients fully realise their property dreams, Lily Liaw is truly at home in her role as Senior Area Manager at the ever expanding team at Biggin & Scott Glen Waverley.

Fluent in English, Mandarin, Cantonese, Hokkien, Malay, and Indonesian, Lily has the ability to easily communicate and advise a wide range of different clients no matter their culture or background.
Her energy, amazing attention to detail, and laser focus is the reason why she won the ‘Agent of the Year’ in 2020 for Vermont South through ‘Ratemyagent’.

She has worked all her property life in the eastern suburbs and knows the intricacies of the area inside and out.

For Lily, nothing is more professionally satisfying than seeing the smiles on her clients’ faces when matching them with their dream home.

She works tirelessly every day to give her vendors and buyers the best service and advice and isn’t afraid of working long hours to ensure she meets the lofty high standards she has already set.
She is also an expert negotiator and with a background in accounting her attention to detail is second to none.

When Lily is not in the office, at auctions, or meeting onsite with vendors, she loves nothing more than spending time with her family and friends, exercising, hiking, travelling, and sitting in front of the TV at home and watching a movie.

  • A great result - We would like to thank you very much for extending tirelessly your effort in selling our home in Vermont for us. After living there for over 15 years it was a big decision for us. We must mention here that you guided us through the steps required very professionally and with a minimum fuss, then to top it off with a great result. We have moved into our new home Wollert and enjoying our life in there. Thanks again Lily and we wish you and your family all the best for all the time to come.

    - Firoz & Anowara
  • You were a true professional and take care us from day one to the settlement. Amaze! you were
    punctual and quick response that leaded our property beating the market value. Sold as we were expected because you had put up a value on the reasonable old house by decorated with a fashion furniture.Your efforts that we are impressed. We had nerve meet such a great professional staff in this industry. Good on you! Once again, thank you so much Lily.

    - Phillip & Suilan Chen
  • Thank you Lily Liaw for selling my property - If we had another property to sell, YES, we would ask Lily Liaw to sell our property again. Lily worked very hard and was committed to selling our property at the best possible price. Lily knows the area, has great market knowledge and incite and helped us decide the best way to sell our property. Lily is a very good communicator and was able to negotiate with all the buyers to get the best possible outcome. Lily did not stop until we were happy with the results. When things did not seem they will proceed, Lily found a way forward.
    Thank you Lily.

    - Max DL
  • I was very grateful to have had Lily as our agent. I especially appreciated that she really paid attention to what I was trying to communicate, and particularly, her courteous manner at all times - which cannot be said of some agents I encountered. Lily communicated all developments of the sale process & feedback from buyers, no matter how inconsequential. This in turn, made me feel welcome to contact her at any time regarding issues I may have had. Importantly, she helped to achieve a good result for us financially as well. I couldn't recommend her more highly.

    - Kim Hamilton
  • A genuine person that you can entrust - Selling our family home is not an easy decision, not to mention finding the right agent. We are very fortunate to have Lily looking after us throughout the whole campaign. She is a very caring and professional agent. She always keeps us informed and give us impartial feedback, making our selling process seamless. Her ability to converse in different languages is certainly an added advantage to us. Most importantly, the outcome surpassed our expectation. I strongly recommend anyone to consider her doesn't matter whether you are selling or buying real estate.

    - Ka Fu Chan
  • Highly recommended - 认识LILY好几年了,她非常靠谱,能讲国语粤语,英语流利能帮助客人问清楚很多问题。专业知识熟练,尽心尽力为客户着想。无论上班时间还是下班后联系她, 她总是能有及时的回复

    - Jerry & Flora
  • Lily Liaw is an outstanding real estate agent - She is very detailed and systematic in her planning and guided us throughout our sale process from preparation to the campaign and sale. She was always proactive in her approach and was very thorough in her follow-up. She kept us updated throughout the process via regular phone calls / text messages in addition to weekly meetings. We trusted Lily with the job as we felt she was professional and honest from the start and did not try to sugarcoat anything just to get us to sign up. At the end of the campaign, we found Lily to be exactly what we had hoped for in an agent. We highly recommend Lily to anyone looking for an agent who goes the extra mile to look after you!
    Thank you once again for everything!

    - Mark & Ee Ling
  • A trustworthy partner whom you will never see elsewhere - Entering into the property market is a challenging task for us while meeting Lily at the right timing was the greatest luck for us. We have been extremely impressed by the professionalism shown by Lily who bridged the wants of both vendor and buyer in a very efficient manner. From inspecting the desired home to closing the deal, Lily has provided tremendous support and care to us. She's very friendly, knowledgeable, capable and trustworthy. On top of her expertise about the property market, her multilingual background together with the mix with Asian and Western culture has enabled her to well look after every client with the unique needs. If you want a peace of mind during your long-term journey of property hunting, Lily will be definitely the choice for you to make your life easier. We sincerely appreciated all your time and effort spent with us, and we can't wait to move into our lovely home as soon as possible.

    - Raymond Kong
  • Great Agent - 绝对值得推荐的中介,非常认真负责,面面俱到,非常专业,买卖过程中所有需要注意的细节都会时刻提醒,经验丰富,让人感到很放心,值得信任!

    - Leo Luo
  • Business focused - Lily was recommended by Open Agent as one of the best agents in our area, and even though I first made contact with her while she was not in the state, she organized a colleague to provide an appraisal and explanation of the sales and marketing plan. She remained in constant, but not overbearing, contact until our first meeting. Lily was focused on the successful auction campaign at all times and provided great advice and frequent feedback from potential buyers. She has a realistic no nonsense approach while remaining personable and interested. The team of Lily, Terry and Lisa were always punctual and professional. They ensured the open house inspections ran smoothly and their enthusiasm on auction day was obvious to all. Thank you for helping us through one of life's most stressful events.

    - Gil & Bev Hill
  • The Best Real Estate Agent That Really Work For Her Client - Lily is the most hard working real estate agent that we have ever met, she is very professional in many ways. This is the first time we are selling our property, it started up with some unpleasant experience with some other agent until we handed over our property to Lily, which she professionally handled everything and explained the whole selling process to us clearly which we were unaware of before and ease our concerns when there is any hiccup during the selling process. Nothing is too much for Lily, she will personally handle your property with all her best effort. She follows up with all potential buyers in the most courteous way and keep us updated from time to time. We highly recommend Lily if you want to sell your property, rest assure that your property is in safe hands with Lily being the selling agent.

    - Emma & Ewen Ling
  • Lily Liaw is THE BEST - Edmund and I have been dealing with many real estate agents for the past 20 years and We find Lily Liaw as the best and most excellent Licensed Estate Agent. Lily, with her wealth of working experience and market knowledge, coupled with her excellent communication, creditability and negotiation skills, has always worked very diligently to achieve the best possible results for her clients. Lily is very professional, reliable and committed at every level. Her virtue of integrity is commendable. She also believes that attention-to-details is the key to seamless and hassle-free service without stressing out her clients in any way. We are indeed very glad and blessed to have appointed Lily to run the campaign and sell the above investment property on our behalf. Throughout the whole process, we have seen how committed she was and the extra miles she has made, just to ensure that we would receive the highest level of service and result. Seriously, if we ever want to sell another property in Victoria, we would have no hesitation to appoint Lily again as we don't think anyone else could do a better job for us than Lily does. Thank you very much Lily for your great job.

    - Vivien Saw
  • Agent to go with - It was great to have Lily as our agent, she was very open and honest with the sale of our property. At the end we were very happy with the service and the outcome. If you are planning to sell, l 100% recommend Lily Liaw.

    - Steven Pushpa
  • Great Agent - Lily 非常耐心热情的为我们提供服务……非常专业专注的工作,我们感到非常开心这一次与Lily接触. 非常感谢Lily 的努力,我们非常满意她的努力工作,在这里感谢她,谢谢

    - Mr. Liu & Stella
  • Highly Professional & Informative - Lily Liaw acted as my agent prior to and during the period my property was on the market. Over this time, she was highly professional and informative. During the sale Lily maintained regular updates and prompt communication with honest and helpful feedback particularly following open inspections. Lily was thorough in all aspects of her role and she remained positive and calm at all times in. She was aware and respectful of my need to have some privacy and some down time in what could have been an emotive and stressful time.
    I would recommend Lily to others in the property market.

    - Vicki Martin
  • Honest and transparent - Lily was a very honest agent throughout our sales process and always kept us informed. She is professional with a great work ethic. I have no hesitation in recommending Lily as a preferred agent, especially in the eastern and southeastern suburbs

    - Benson Siong
  • Confident and committed - Lily has been fantastic in guiding us through the process of selling our first home. She radiates knowledge and confidence of the market and worked very hard in helping us achieve the best possible outcome. Would love to work with her again in the future.

    - Kent Cheng
  • Very helpful - Lily was very helpful. We only found the property a few days before auction and she organised times for us to see the place outside the dedicated inspection times. We were happy with the process from seeing the property, to the auction and following it too.

    - Dr Amor & Dr Suki
  • THANK YOU Lily for all the effort and hard work that you have put in - We couldn't conceive the fact how we felt so much happiness with the final result.
    Please accept our family’s long overdue heartfelt gratitude and appreciation for your help in selling our property in Forest Hill. It has been a while since we sold, moved and settled in our new home. You sold our house within a week of it being in the market. I could still remember the day when you came over and asked us to see for ourselves the sale price written on the contract of sale. I almost fainted!!! You have managed to secure the sale for a very good price that went really beyond our expectation. That was an amazing feat Lily… Finding an agent is easy but finding the right agent that one can rely and depend on is hard.
    We had approached a number of real estate agents and we are glad that we decided to go with our guts instinct and engaged Lily’s service. It was the best decision we made.
    We will gladly and highly recommend you to anyone who is in need of a good, rely and dependable agent!

    - Yoong, Angie, Erica and Christina Lee
  • As a regular attendee of Vermont auctions over the past 2 years, we became aware of the hardworking agent, Lily and so when we decided to sell Lily Liaw was our first selection. Through the process of preparing the sale and on the day of Auction, Lily and the team worked tirelessly and achieved an excellent result. We are happy to recommend Lily and the team to anyone in the market.

    - John & Val Rankine
  • Great agent - Lily is a very knowledgeable and professional agent. The sale was stress free, easy and quick. She is lovely to work with and I would highly recommend her to anyone

    - Agnes De Sieno
  • Fantastic agent - We interviewed six agents before choosing Lily to handle the sale of our home. Lily is approachable, trustworthy and attentive. She has an excellent reputation in the area and is able to engage with a diverse range of buyers. She worked diligently to achieve a great outcome for us. We would recommend her without reservation.

    - Ivor Blockley
  • Excellent Customer Service - Lily Liaw had provided excellent customer service to us when we wanted to sell our house. She has gone the extra mile to really understand what my wife and I wanted for a home. It is from our conversations that Lily was able to derive the type of house that would appeal to our needs. Hence, she recommended our current house to us. At the point when we had a house inspection and we decided to buy it, Lily demonstrated excellent customer service when she quickly moved to put us at ease by advising us about the intricate process of buying and selling. We were convinced that we were in good hands with her managing our affairs and thus decided to engage Lily to sell our house and buy another at the same time.
    As we were about to go on a holiday, Lily was prompt with her services in making sure that all the required paperwork was all signed off correctly. She also outlined to us what she will do for us while we were abroad. And to her word, she did what she committed to do. For example, she worked with the photographer for house photos and coordinated with have those photos sent to us via e-mail, she decorated the house with flowers to enhance the ambiance of the house and she kept us up to date with the house selling process via email during our absence. It was the little details that she did for us that made the selling process as smooth as possible. All we had to do was to focus on packing up our belongings in preparation to move to the new house.
    Throughout the entire process of selling and buying, Lily has taken the extra effort to ease our anxieties and worries. She constantly kept us updated with any developments and advised us what we need to do. Overall, the entire process was properly managed and excellent customer service were exhibited at all times. Apart from that, Lily has demonstrated acute knowledge of real estate which helped us to find our dream house.

    - Alex Tan
  • We found Lily outstanding assisting us with the sale of our home
    Lily guided us through the best strategy to sell our house which she achieved within 2 weeks. Lily experience and knowledge of the area and her communication skills keeping us informed was outstanding
    Review submitted by Carmen & Sue (Vendor) on 17 Feb 2021

    - Carmen & Sue
  • Dedicated sales agent with exceptional communication skills and work ethic
    Lily Liaw has been our sales agent through the sale of our first unit, and now the pending sale of our second unit. She has been exceptional in her focus, communication and dedication, and we could not recommend her more highly. Lily is a very experienced sales agent, with a good grasp of the real estate market and the process of selling a house. She has a significant list of buyers she can draw on, all of whom she has built strong relationships with. Through the sale of our property, Lily kept us continually updated on progress and we knew exactly what was happening every step of the way. On the day before our auction was scheduled, Melbourne was suddenly plunged into lockdown from midnight. Lily and her team hit the ground running and we were able to move our auction forward to the Friday evening. All 90+ potential buyers who visited our home were contacted within hours regarding the change and we had a large number of attendees on the night. We were delighted to achieve a record sale price for our house. We can’t thank Lily and the Biggin & Scott team enough for their efforts on our behalf. We’re looking forward to working with her again through the sale of our second unit.

    - Helen & Colin

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